Information We Collect And Receive

pimentaCHAT may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

Customer Data

Customers or individuals granted access to a Workspace by a Customer (“Authorized Users”) routinely submit Customer Data to pimentaCHAT when using the Services.

Other Information

pimentaCHAT also collects, generates and/or receives Other Information:

I. Workspace and Account Information

To create or update a Workspace account, you or your Customer (e.g., your employer) supply pimentaCHAT with an email address, phone number, password, domain and/or similar account details. For details on Workspace creation, click here. In addition, Customers that purchase a paid version of the Services provide pimentaCHAT (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.

II. Usage Information

• Services Metadata: When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, pimentaCHAT logs the Workspaces, channels, people, features, content and links you interact with, the types of files shared and what Third Party Services are used (if any).
• Log data:
  As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
• Device information: pimentaCHAT collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
• Location information: We receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. pimentaCHAT may also collect location information from devices in accordance with the consent process provided by your device.

III. Cookie Information

pimentaCHAT uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services. For more details about how we use these technologies, please see our Cookie Policy.

IV. Third Party Services

Customer can choose to permit or restrict Third Party Services for their Workspace. Typically, Third Party Services are software that integrate with our Services, and Customer can permit its Authorized Users to enable and disable these integrations for their Workspace. Once enabled, the provider of a Third Party Service may share certain information with pimentaCHAT. For example, if a cloud storage application is enabled to permit files to be imported to a Workspace, we may receive user name and email address of Authorized Users, along with additional information that the application has elected to make available to pimentaCHAT to facilitate the integration. Authorized Users should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to pimentaCHAT. When a Third Party Service is enabled, pimentaCHAT is authorized to connect and access Other Information made available to pimentaCHAT in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services. For more information on Third Party Services, click here.

V. Contact Information

In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import (such as an address book from a device) is collected when using the Services.

VI. Third Party Data

pimentaCHAT may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.

VII. Additional Information Provided to pimentaCHAT

We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with pimentaCHAT.

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Workspace setup details, is not provided, we may be unable to provide the Services.